STANDARD TERMS & CONDITIONS

Below terms and conditions apply only for Levi (Lapland, Finland) and Rovaniemi (Lapland, Finland) accommodation and other service.

ACCOMMODATION BOOKINGS: FIT ARRIVALS 21.12.2020 – 10.01.2021

TERMS OF CONFIRMATION AND PAYMENT
Reservation confirmation: 50% deposit payment of the total amount within 5 days after confirmed reservation. 90 days before the arrival: 100% deposit of the total amount. In case deposit payment is not received on the due date, booking will be cancelled and any deposits that were made will be withheld as penalty fee. Deposit payment is non-refundable in all occasions. Deposit payment will not be refunded for cancelled rooms and it cannot be used any other bookings.

EXCURSION AND TRANSPORT CLIENT SERVICES
AGENT commits to order excursions and other services for its clients only thru OPERATOR.

NOTICES
All notices regarding booking changes, incl. cancellations have to be sent to OPERATOR by email. Notices sent thru Skype, WhatsApp or other means cannot be considered. Final names, transfer and additional service lists are to be sent latest 10.12.2020.

ACCOMMODATION BOOKINGS: FIT ARRIVALS BEFORE 21.12.2020 AND AFTER 10.01.2021

TERMS OF CONFIRMATION AND PAYMENT
Reservation confirmation: 50% deposit payment of the total amount within 5 days after confirmed reservation.
45 days before the arrival: 100% deposit of the total amount.

TERMS OF CANCELLATION
Within 2 banking days after confirmation: no cancellation fee.
46 days and earlier before arrival: cancellation charge EUR 50.
45-0 days before arrival: 100% cancellation fee.
In case deposit payment is not received on the due date, booking will be cancelled and any deposits that were made will be withheld as penalty fee.

EXCURSION AND TRANSPORT CLIENT SERVICES
AGENT commits to order excursions and other services for its clients only thru OPERATOR.

NOTICES
All notices regarding booking changes, incl. cancellations have to be sent to OPERATOR by email. Notices sent thru Skype, WhatsApp or other means cannot be considered.
Final rooming, transfer and additional service lists are to be sent latest 2 weeks before the arrival.

SERVICE BOOKINGS: GROUP PROGRAMS STARTING IN THE PERIOD 15.12.2020 – 10.01.2021

Applies to: transfers, excursions, safaris and other non-accommodation services.

EXCURSION AND TRANSPORT CLIENT SERVICES
AGENT commits to order excursions and other services for its clients only thru OPERATOR.

TERMS OF CONFIRMATION AND PAYMENT
Reservation is confirmed by a confirmation letter.
100% prepayment of the total amount latest 15 days before the start of the program.
After full payment is received, OPERATOR sends to AGENT voucher for services by e-mail.

TERMS OF CANCELLATION
15 days and earlier before the start: cancellation charge 10 EUR per person.
14-3 days before the start: 50% cancellation fee.
48-0 hours before the start: 100% cancellation fee.
In case payment is not received on the due date, booking will be cancelled with no obligations for OPERATOR.

SICKNESS CANCELLATIONS on the spot by the client. If client cancels services due to his sickness, he/she is eligible for a refund of the full amount minus 10 EUR per person if cancellation is done no later than 17:00 on the day before and only with a local doctor’s certificate. Refund is given only to the person who is sick. Other members of his/her family or friends and company members will follow the general terms.

NOTICES
All notices regarding booking changes, incl. cancellations have to be sent to OPERATOR by email. Notices sent thru Skype, WhatsApp or any other means cannot be considered as valid.

SERVICE BOOKINGS: PRIVATE PROGRAMS STARTING IN THE PERIOD 15.12.2020 – 10.01.2021

Applies to: transfers, excursions, safaris and other non-accommodation services.

EXCURSION AND TRANSPORT CLIENT SERVICES
AGENT commits to order excursions and other services for its clients only thru OPERATOR.

TERMS OF CONFIRMATION AND PAYMENT
Reservation confirmation: 50% deposit payment of the total amount within 5 days after confirmed reservation. 31 days before the start: 100% deposit of the total amount.
After full payment is received, OPERATOR sends to AGENT voucher for services by e-mail.

TERMS OF CANCELLATION
31 days and earlier before the start: cancellation charge 20 EUR per person.
30-16 days before the start: 50% cancellation fee.
15-0 days before the start: 100% cancellation fee.
In case payment is not received on the due date, booking will be cancelled with no obligations for OPERATOR.

SICKNESS CANCELLATIONS on the spot by the client. If client cancels services due to his sickness, he/she is eligible for a refund of the full amount minus 10 EUR per person if cancellation is done no later than 17:00 on the day before and only with a local doctor’s certificate. Refund is given only to the person who is sick. Other members of his/her family or friends and company members will follow the general terms.

NOTICES
All notices regarding booking changes, incl. cancellations have to be sent to OPERATOR by email. Notices sent thru Skype, WhatsApp or any other means cannot be considered as valid.

SERVICE BOOKINGS: GROUP PROGRAMS STARTING BEFORE 21.12.2020 OR AFTER 10.01.2021

Applies to: transfers, excursions, safaris and other non-accommodation services.

EXCURSION AND TRANSPORT CLIENT SERVICES
AGENT commits to order excursions and other services for its clients only thru OPERATOR.

TERMS OF CONFIRMATION AND PAYMENT
Reservation is confirmed by a confirmation letter.
100% prepayment of the total amount latest 5 days before the start of the program.
After full payment is received, OPERATOR sends to AGENT voucher for services by e-mail.

TERMS OF CANCELLATION
5 days and earlier before the start: cancellation charge 10 EUR per person. 4 days - 25 hours before the start: 50% cancellation fee. 24-0 hours before the start: 100% cancellation fee. In case payment is not received on the due date, booking will be cancelled with no obligations for OPERATOR.

SICKNESS CANCELLATIONS on the spot by the client. If client cancels services due to his sickness, he/she is eligible for a refund of the full amount minus 10 EUR per person if cancellation is done no later than 17:00 on the day before and only with a local doctor’s certificate. Refund is given only to the person who is sick. Other members of his/her family or friends and company members will follow the general terms.

NOTICES
All notices regarding booking changes, incl. cancellations have to be sent to OPERATOR by email. Notices sent thru Skype, WhatsApp or any other means cannot be considered as valid.

SERVICE BOOKINGS: PRIVATE PROGRAMS STARTING BEFORE 15.12.2020 OR AFTER 10.01.2021

Applies to: transfers, excursions, safaris and other non-accommodation services.

EXCURSION AND TRANSPORT CLIENT SERVICES
AGENT commits to order excursions and other services for its clients only thru OPERATOR.

TERMS OF CONFIRMATION AND PAYMENT
Reservation confirmation: 50% deposit payment of the total amount within 5 days after confirmed reservation.
30 days before the start: 100% deposit of the total amount.
After full payment is received, OPERATOR sends to AGENT voucher for services by e-mail.

TERMS OF CANCELLATION
31 days and earlier before the start: cancellation charge 10 EUR per person.
30-16 days before the start: 50% cancellation fee.
15-0 days before the start: 100% cancellation fee.
In case payment is not received on the due date, booking will be cancelled with no obligations for OPERATOR.

SICKNESS CANCELLATIONS on the spot by the client. If client cancels services due to his sickness, he/she is eligible for a refund of the full amount minus 10 EUR per person if cancellation is done no later than 17:00 on the day before and only with a local doctor’s certificate. Refund is given only to the person who is sick. Other members of his/her family or friends and company members will follow the general terms.

NOTICES
All notices regarding booking changes, incl. cancellations have to be sent to OPERATOR by email. Notices sent thru Skype, WhatsApp or any other means cannot be considered as valid.

PAYMENT METHODS

Payment can be done in 2 ways:

• By bank transfer to Scandinavian Travel Group Oy bank account in Finland:
  IBAN Account: FI51 6601 0010 4665 06
  Bank: ALANDSBANKEN
  SWIFT: AABAFI22
  All possible bank charges for the transfer should be paid by the sender and should be added on the top of the order sum.
• By bank card MasterCard or Visa.
  Additional surcharge of 3% of the order sum will apply.