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Terms & Conditions

TERMS & CONDITIONS 2021 - 2022

Below terms and conditions apply only for Levi (Lapland, Finland) and Rovaniemi (Lapland, Finland) accommodation and other service.

ACCOMMODATION BOOKINGS: IN THE PERIOD 01.12.2021 – 15.04.2022

TERMS OF CONFIRMATION AND PAYMENT
45 days before the arrival: 100% deposit of the total amount.
In case deposit payment is not received on the due date, booking will be cancelled and any deposits that were made will be withheld as penalty fee.
Deposit payment is non-refundable in all occasions. Deposit payment will not be refunded for cancelled rooms and it cannot be used any other bookings.

SPECIAL COVID-19 CANCELLATIONS TERMS
If the CLIENT cancels or reschedules booked and confirmed services anytime up to 21 days before arrival due to customer‘s inability to travel to Finland caused by COVID-19 government restrictions on border crossing on Finland side, there will be NO cancellation charges. All paid funds will be refunded. A small charge of bank / credit card transaction fees only applies. Credit notes can be issued for full paid funds and can be used for future reservations. 

SPECIAL PAYMENT / CANCELLATION CONDITIONS FOR DESIGN HOTEL LEVI
PAYMENT: Deposit payment 20% within 14 days of receiving the confirmation.
Final payment 90 days prior the arrival.
The deposit payment is non-refundable in any case.
CANCELLATION: Cancellation period without any cancellation fee – until 14 days after confirming the booking.
Cancellation fee for late cancellation (% of the total amount):

We highly recommend our customers to use travel insurances to be applied in case of possible cancellation.
We will not accept cancellation based on a doctor’s certificate or other similar documentation.

EXCURSION AND TRANSPORT CLIENT SERVICES

CLIENT commits to order excursions and other services for its customers only thru OPERATOR.

NOTICES
All notices regarding booking changes, incl. cancellations have to be sent to OPERATOR by email. Notices sent thru Skype, WhatsApp or other means cannot be considered. Final names, transfer and additional service lists are to be sent no later than 2 weeks prior to arrival.

SERVICE BOOKINGS: GROUP PROGRAMS IN WINTER SEASON 01.12.2021 – 23.04.2022

Applies to: transfers, excursions, safaris and other non-accommodation services.

EXCURSION AND TRANSPORT CLIENT SERVICES
CLIENT commits to order excursions and other services for its customers only thru OPERATOR.

TERMS OF CONFIRMATION AND PAYMENT
Reservation is confirmed by a confirmation letter.
100% prepayment of the total amount latest 5 days before the start of the program.
After full payment is received, OPERATOR sends to CLIENT voucher for services by e-mail.

TERMS OF CANCELLATION
5 days and earlier before the start: cancellation charge 10 EUR per person.
4 days - 25 hours before the start: 50% cancellation fee.
24-0 hours before the start: 100% cancellation fee.
In case payment is not received on the due date, booking will be cancelled with no obligations for OPERATOR.

SPECIAL COVID-19 CANCELLATIONS TERMS
If the CLIENT cancels booked and confirmed services due to its’ customer‘s inability to travel to Finland caused by COVID-19 government restrictions on border crossing either on Finland side or customer’s home country side, there will be NO cancellation charges. 

SICKNESS CANCELLATIONS on the spot by the client. If client cancels services due to his sickness, he/she is eligible for a refund of the full amount minus 10 EUR per person if cancellation is done no later than 17:00 on the day before and only with a local doctor’s certificate. Refund is given only to the person who is sick. Other members of his/her family or friends and company members will follow the general terms.

NOTICES
All notices regarding booking changes, incl. cancellations have to be sent to OPERATOR by email. Notices sent thru Skype, WhatsApp or any other means cannot be considered as valid.

SERVICE BOOKINGS: PRIVATE PROGRAMS IN WINTER PERIOD 01.12.2021 – 23.04.2022

Applies to: transfers, excursions, safaris and other non-accommodation services.

EXCURSION AND TRANSPORT CLIENT SERVICES
CLIENT commits to order excursions and other services for its customers only thru OPERATOR.

TERMS OF CONFIRMATION AND PAYMENT
Reservation confirmation: 50% deposit payment of the total amount within 5 days after confirmed reservation.
30 days before the start: 100% deposit of the total amount.
After full payment is received, OPERATOR sends to CLIENT voucher for services by e-mail.

TERMS OF CANCELLATION
31 days and earlier before the start: NO cancellation charge.
30-16 days before the start: 50% cancellation fee.
15-0 days before the start: 100% cancellation fee.
In case payment is not received on the due date, booking will be cancelled with no obligations for OPERATOR.

SPECIAL COVID-19 CANCELLATIONS TERMS
If the CLIENT cancels booked and confirmed services due to its’ customer‘s inability to travel to Finland caused by COVID-19 government restrictions on border crossing either on Finland side or customer’s home country side, there will be NO cancellation charges.

SICKNESS CANCELLATIONS on the spot by the client. If client cancels services due to his sickness, he/she is eligible for a refund of the full amount minus 10 EUR per person if cancellation is done no later than 17:00 on the day before and only with a local doctor’s certificate. Refund is given only to the person who is sick. Other members of his/her family or friends and company members will follow the general terms.

NOTICES
All notices regarding booking changes, incl. cancellations have to be sent to OPERATOR by email. Notices sent thru Skype, WhatsApp or any other means cannot be considered as valid.

PAYMENT METHODS

Payment can be done in 2 ways: