TERMS & CONDITIONS 2024 - 2025
Below terms and conditions apply only for Levi (Lapland, Finland) and Rovaniemi (Lapland, Finland) accommodation and other service.
FIT ACCOMMODATION BOOKINGS: IN THE PERIOD 01.12.2024 – 30.04.2025
TERMS OF CONFIRMATION AND PAYMENT
Reservation confirmation: 50% deposit payment of the total amount within 5 days after confirmed reservation
65 days before the start: 100% deposit payment of the total amount.
TERMS OF CANCELLATION
The deposits are non-refundable in any case.
From the date of receipt of first deposit until 66 days before arrival: 50% cancellation fee
65-0 days before arrival date: 100% cancellation fee.
! SPECIAL PAYMENT / CANCELLATION CONDITIONS FOR DESIGN HOTEL LEVI
Reservation confirmation: 20% deposit payment of the total amount within 14 days after confirmed reservation.
91 days before the start: 100% deposit payment of the total amount.
The deposit payment is non-refundable in any case.
From the date of receipt of first deposit until 91 days before arrival: 20% cancellation fee
90-0 days before arrival date: 100% cancellation fee
We highly recommend our customers to use travel insurances to be applied in case of possible cancellation.
We will not accept cancellation based on a doctor’s certificate or other similar documentation.
NOTICES
All notices regarding booking changes, incl. cancellations have to be sent to OPERATOR by email. Notices sent thru Skype, WhatsApp or other means cannot be considered.
SERVICE BOOKINGS: WEEKLY/SCHEDULED ONLINE PROGRAMS 1.09.2024 – 30.04.2025
Applies to: transfers, excursions, safaris and other non-accommodation services.
RESERVATIONS UP TO 8 PERSONS, BOOKED ONLINE:
TERMS OF CONFIRMATION AND PAYMENT
100% of the total amount needs to be paid immediately when the booking is made (ONLINE).
AGENT/CLIENT automatically receives ticket/voucher by e-mail immediately after the booking has been made.
TERMS OF CANCELLATION
22 days or earlier before the start: cancellation fee 10%.
21 – 8 days before the start: 50% cancellation fee.
7 days or less before the start: 100% cancellation fee.
In case payment is not received on the due date, booking will be cancelled with no obligations for OPERATOR.
GROUP RESERVATIONS 9 PERSONS AND MORE, BOOKED ONLINE:
TERMS OF CONFIRMATION AND PAYMENT
100% of the total amount needs to be paid immediately when the booking is made (ONLINE).
AGENT/CLIENT automatically receives ticket/voucher by e-mail immediately after the booking has been made.
TERMS OF CANCELLATION
46 days or earlier before the start: cancellation fee 10%.
45 – 15 days before the start: 50% cancellation fee.
14 days or less before the start: 100% cancellation fee.
In case payment is not received on the due date, booking will be cancelled with no obligations for OPERATOR.
NOTICES
All notices regarding booking changes, incl. cancellations have to be sent to OPERATOR by email. Notices sent thru Skype, WhatsApp or any other means cannot be considered as valid.
SERVICE BOOKINGS: OFF-LINE & ON REQUEST PROGRAM BOOKINGS 1.09.2024 – 30.04.2025
Applies to: transfers, excursions, safaris and other non-accommodation services.
ON REQUEST reservations up to 8 persons for NON-PRIVATE program, booked OFF-LINE:
TERMS OF CONFIRMATION AND PAYMENT
Reservation confirmation: 50% deposit payment of the total amount within 5 days after confirmed reservation.
15 days before the start: 100% deposit payment of the total amount.
After payment is received, OPERATOR sends to AGENT voucher for services by e-mail.
TERMS OF CANCELLATION
31 days and earlier before the start: cancellation fee 10%, minimum 35 EUR.
30 – 8 days before the start: 50% cancellation fee.
7 days or less before the start: 100% cancellation fee.
In case payment is not received on the due date, booking will be cancelled with no obligations for OPERATOR.
NOTICES
There are exceptional terms for some of the products/service to be confirmed in a reply to a request.
Terms for groups 9+ persons are always given on request.
All notices regarding booking changes, incl. cancellations have to be sent to OPERATOR by email. Notices sent thru Skype, WhatsApp or any other means cannot be considered as valid.
SERVICE BOOKINGS: PRIVATE PROGRAMS 1.09.2024 – 30.04.2025
Applies to: transfers, excursions, safaris and other non-accommodation services.
ON REQUEST reservations for PRIVATE PROGRAM, booked OFF-LINE:
TERMS OF CONFIRMATION AND PAYMENT
Reservation confirmation: 50% deposit payment of the total amount within 5 days after confirmed reservation.
30 days before the start: 100% deposit payment of the total amount.
After full payment is received, OPERATOR sends to AGENT voucher for services by e-mail.
TERMS OF CANCELLATION
61 days and earlier before the start: cancellation fee 10%, minimum 35 EUR.
60 – 31 days before the start: 50% cancellation fee.
30 days or less before the start: 100% cancellation fee.
In case payment is not received on the due date, booking will be cancelled with no obligations for OPERATOR.
NOTICES
There are exceptional terms for some of the products/service to be confirmed in a reply to a request.
All notices regarding booking changes, incl. cancellations have to be sent to OPERATOR by email. Notices sent thru Skype, WhatsApp or any other means cannot be considered as valid.
PAYMENT METHODS
Payment can be done in 3 ways:
- By bank transfer to Scandinavian Travel Group Oy bank account in Finland:
IBAN Account: FI51 6601 0010 4665 06
Bank: ALANDSBANKEN
SWIFT: AABAFI22
All possible bank charges for the transfer should be paid by the sender and should be added on the top of the order sum. - Using payment link Paytrail: 3,5% surcharge.
- Without payment link: 5% surcharge.