FAQ

How to sign up as a new agent and book online

4 EASY STEPS HOW TO SIGN UP AS A NEW AGENT

Choose Agent Online Booking and then follow the link "Click here to sign up as an agent" in the window and fill at least the following mandatory fields in the form:

Account name – your agency name
Company name – your company legal name for invoicing
Registration address – by searching or entering manually
Your user account (your first name and last name) – as will be showing in the system
Email address – unique address for each user in your company. This will be your Username for online booking
Password – choose any new or use the same as for the “For professionals” section
Business category – travel agent or any other from the list

After saving please confirm your registration by the link sent to your email address.
You will receive an email notification when STG approving your agent signup.
Sign in to Scandinavian Travel Group agent area by choosing Agent Online Booking on top of the page and book online.

Please feel free to contact us if you have any questions or difficulties with registration or booking.

Will we see the Aurora Borealis for certain?

Since the Northern Lights are a natural phenomenon and don’t have strict timetables, we do not guarantee that you’ll see the Northern Lights on our programs, but we do guarantee you the highest chances of seeing it in Levi, while spending an unforgettable evening and experiencing a spirit of winter outdoor Lapland. We always carry on with the programs regardless of the weather, since it can change very fast here in Lapland. We do not refund the programs, even if the Northern Lights are not visible.

Can children participate on the snowmobile safaris?

Children are welcome to join our snowmobile safaris unless otherwise mentioned. Child price is valid for a child under 120 cm seated in a sleigh. Sledge is always pulled by the guide’s snowmobile, it is open top and can take up to 8 persons. It’s advisable that a small child seated in a sleigh is accompanied by an adult. Children over 120 cm tall can sit on the back of the snowmobile as passengers paying the adult price for the safari and his/her feet should fully reach the footrests.

Do I need a driver’s license for snowmobiling?

According to Finnish law, to drive a snowmobile one should be at least 15 years old and have a valid driver’s license of category B, T, A1 or A (i.e. car or motorbike). The information in a foreign driving license must be written in the Latin alphabet and indicate the right to drive or there must be a translation of the information by a reliable party, such as an authorized translator, into Finnish, Swedish, Norwegian, Danish, English, German or French. Take the driving license with you on the snowmobile safaris as the police may check the validity of the license during the safari.

What if I crash the snowmobile? What is the self-liability waiver?

The driver of the snowmobile is held liable for damages caused to the vehicle. Insurance covers accidents with a maximum driver excess of 800-1000 € per person/snowmobile/accident. You can buy a waiver for 20 € to lower the excess to 300 €. Waiver is available to buy only on the spot. The self-liability waiver is personal.

How will the children travel on the husky safaris?

For family safaris 5, 7 and 10 km distance, please always bear in mind that one sledge can take max. 2 adults + 1 child (under 7 y.o.) or 2 adults + 2 small children (3-5 y.o.). Final decision about seating is taken by the host on the spot, as it can depend on participant’s weight, height, etc. When you’re 2 persons: 1 adult + a child older than 7 y.o., both must pay adult price. When you’re 3 persons: 2 adults + a child older than 7 y.o., one of the 3 persons (possibly a child) will seat as a passenger in another sledge, driven by a guide.

Can I get the single driving supplement for the husky safari?

You can buy a single sledge driving for a 10 km safari. Single supplement is not available for 5 km safari program and shorter.

What if it’s cold outside?

The winter in Lapland is always cold. We do not cancel our safaris due to weather conditions if the safari provider keeps running the program. More layers of clothing will keep you warm. It’s better to be overly warm dressed than “underdressed”, especially on longer safari programs. In cold weather, we recommend applying no-water based winter cream for face and cover tightly open skin areas. We recommend wearing warm winter clothing. It can be rented separately before the departure or delivered to your hotel room or villa. Please provide shoe, trouser and jacket sizes in advance. We also have “valenki” - very warm wool felt boots.

Will it be dark in the evening?

In the middle of winter in Lapland the sun can only be seen a couple of hours during the day. Here are some approximate examples about the times for sunrise-sunset in Lapland: Levi/Rovaniemi: Mid-December 11:00-13:30 Mid-January 10:30-14:30 Mid-February 8:30-16:30 Mid-March 6:30-18:30

How long does the winter season last?

Our winter season starts December the 1st and lasts until the 15th of April. There isn't enough snow on the ground for snowmobiling, husky or reindeer safaris before and after these times. Ski season lasts from mid-November until late April, depending on winter and weather.

Can I take my own car to the reindeer and husky farms?

The reindeer and husky farms don’t allow walk-in visits. You can only visit these farms by joining our safaris. On our safaris we will transfer you to the farms as a group due to organizational reasons.

What if I’m late?

The meeting time for our safaris is always before the starting time of the safari. The safari starting time and meeting place are given at your voucher. This is the time when the whole group is ready to go. Unfortunately, we will not be able to keep the whole group waiting for customers arriving late and cannot refund such customers.

How do I make a booking?

You can book safaris directly from our online web store at www.gostg.fi where you can also make the payment online. You can also book safaris directly at our office upon your arrival, but we cannot guarantee availability for late bookings.